Troubleshooting-v2

CompTIA A + (220-1101) Domain:
Domain 5.0: Hardware and Network Troubleshooting

CompTIA A+ (220-1101) Objective:
Objective 5.1: Given a scenario, apply best practice methodology to resolve problems.
Objective 5.2: Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power.

Overview

This lab is part of a series of lab exercises designed to supplement coursework and provide students with a hands-on training experience based on real-world applications. This series of lab exercises is intended to support courseware for CompTIA A+® certification.

It is inevitable that a computer technician will find it necessary to troubleshoot in order to resolve a problem. Troubleshooting is the process of diagnosing the source of a problem. When it comes to computers, problems can be either software or hardware-based.

Using a logical troubleshooting methodology and knowing the right tools for the job will be beneficial. The basic process of troubleshooting is to gather information about a problem, check the most general solution  first, and then gradually check for more specific solutions. This provides a logical approach to problem solving and can apply to multiple types of issues. Troubleshooting success is often the product of experience.

Outcomes

In this lab, you will learn to:

  1. Use System Configuration tool.
  2. Manage processes with Task Manager.
  3. Examine Event Viewer.
Courses

Key terms and descriptions

MSConfig
(officially called System Configuration in Windows Vista, Windows 7, Windows 8, or Windows 10/11, Microsoft System Configuration Utility in previous operating systems) A system utility to troubleshoot the Microsoft Windows startup process.
Safe Mode
A troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.
CPU
A central processing unit is the electronic circuitry within a computer that carries out the instructions of a computer program by performing the basic arithmetic, logical, control, and input/output (I/O) operations specified by the instructions.