Supporting and Troubleshooting Windows

CompTIA A + (220-1102) Domain:
Domain 1.0: Operating Systems
Domain 3.0: Software Troubleshooting

CompTIA A+ (220-1002) Objective:
Objective 1.2: Given a scenario, use the appropriate Microsoft command-line tool
Objective 1.3: Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)
Objective 3.1: Given a scenario, troubleshoot common Windows OS problems

Overview

This lab is an introduction to supporting and troubleshooting Windows 10. You will also learn to install a printer in this lab. 

outcomes

In this lab, you will learn to: 

  1. Understand the registry 
  2. Understand Windows user options and power options 
  3. Install and manage device drivers 
  4. Troubleshoot common Windows problems 
Courses

Key terms and descriptions

Safe Mode
Safe mode is a feature of Windows that allows you to boot your computer with a minimal configuration to fix any issues with your computer.
Windows Registry
The Windows Registry is a database of Windows configuration information.
Device Driver
A device driver is a software application between the hardware and the operating system. It manipulates the hardware.