Overview
Learning Outcomes:
In this lab, you will complete the following exercises:
- Exercise 1 – Using Ticketing Systems and Asset Management Best Practices
- Exercise 2 – Using Documentation Best Practices
After completing this module, you should have further knowledge of:
- Ticketing Systems
- Asset Management
- Best Practices for Documentation
Exam Objectives:
The following exam objectives are covered in this module:
4.1 Given a scenario, implement best practices associated with documentation and support systems information management
- Ticketing systems
- Asset management
- Types of documents
- Knowledge base/articles